1. How do I place an order?
To place an order on our website, simply browse through our collection of handmade jewelry. Once you have found the items you wish to purchase, click on the product image to view more details. Select the desired options such as size or color, and click the “Add to Cart” button. You can then proceed to the checkout page to enter your shipping and payment information. Once your order is successfully placed, you will receive a confirmation email with details of your purchase. If you encounter any issues during the ordering process, please feel free to contact us for assistance.
2. What payment methods do you accept?
We accept Credit/Debit Card and PayPal as our payment methods for orders on our website. Rest assured that our goal is to offer a seamless and secure payment experience for our customers.
3. Can I cancel or change my order after it has been placed?
If your order has not been shipped yet, you can cancel it or make changes. We understand that circumstances may change, and we’re here to accommodate your needs as best as we can. Simply reach out as soon as possible with your order details, and we will do our best to assist you. Once your order has been shipped, however, we are unable to make any changes.
4. How long will it take to receive my order?
Usually, orders from our website take approximately from 2 to 3 weeks, but depending on your location it might take up to 5 weeks. However, please understand that delivery times may change due to factors beyond our control, such as postal or courier delays, climate, especially considering our location in Santorini, Greece, a beautiful and remote island. We appreciate your patience and understanding. Rest assured, we are committed to ensuring that your handmade jewelry reaches you as soon as possible. Upon shipment, you will receive a tracking number to monitor the progress of your order.
For the COD (Craft On Demand) pieces specially made for you, we normally need from 20 to 30 working days for your piece to be crafted, plus the shipping time specified above.
5. Do you offer international shipping?
Yes, we do offer international shipping. However, please be aware that delivery times and reliability may change according to local postal service in your country. While we strive to ensure a smooth delivery process, we recommend considering the reliability of your local postal service before placing an order. If you have any concerns or questions regarding international shipping to your country, please contact our customer support team for further assistance.
6. How can I track my order?
A shipping notification with tracking details will be sent via email after your order has been shipped.
7. Which materials are used in your handmade jewelry?
Our handmade jewelry pieces are crafted with high-quality materials to ensure both beauty and durability. We use a variety of materials, including:
* Sterling Silver 925: This material is a popular choice known for its durability.
* Sterling Silver 925 Gold Plated: Our collection also features sterling silver pieces that are carefully gold plated with 24k, 22k, and 18k yellow gold or rose gold. This adds a luxurious touch to the jewelry.
* Solid Gold: For those seeking premium pieces, we offer some jewelry pieces made from solid gold, in 18k and 14k. Solid gold jewelry is timeless and is designed to lasts for generations.
8. How should I care for my sterling silver gold plated jewelry?
To ensure your sterling silver gold plated jewelry remains beautiful and lasts for a long time, follow these care tips:
Avoid Exposure to Chemicals: Keep your jewelry away from harsh chemicals, including perfumes, lotions, and cleaning products, as they can damage the sterling silver and the gold plating.
Remove Before Activities: Take off your jewelry before swimming, bathing, before engaging in any heavy duty tasks or in activities that may cause excessive sweating.
Store Properly: When not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry box or a soft pouch to prevent scratches and tarnishing.
Clean Gently: Use a soft, lint-free cloth to gently wipe your jewelry after each use to remove any oils or residues. Avoid using abrasive materials or harsh chemicals for cleaning.
Professional Cleaning: For a deeper clean, consider taking your jewelry to a professional jeweler who can clean and polish it without damaging the gold plating.
9. How should I care for my solid gold jewelry?
To keep your solid gold jewelry looking its best, follow these care tips:
Avoid Harsh Chemicals: Keep your jewelry away from chemicals like chlorine, bleach, and household cleaners.
Store Properly: Store your gold jewelry in a soft cloth or a jewelry box to prevent scratches.
Clean Gently: Clean your gold jewelry with warm water and a few drops of mild dish soap. Soak the jewelry for a few minutes, then gently scrub with a soft-bristled toothbrush. Rinse thoroughly and dry with a soft cloth.
Polish Regularly: Use a jewelry polishing cloth to maintain the shine of your gold pieces. Avoid using abrasive materials that can scratch the surface.
10. My jewelry broke. What can I do?
Please send us a picture of your jewelry that needs to be repaired to info@mnemossynegallery.com
This will help us assess the damage and determine the cost of the repair. We will then inform you about the procedure.
Preventive Care Note For You:
This piece is a delicate work of handmade jewelry. Please treat it and care for it as a beautiful work of art that it is. Kindly keep it away from water, lotions, sunscreens, heavy duty tasks and store it in a dry, dust-free place when not worn. Following these simple steps you can ensure its beauty and enjoy it, creating many precious memories.